For more instructions, read Uninstall and reinstall Norton Secure VPN. If the problem persists, uninstall and reinstall Norton Secure VPN. Open your Norton device security product and turn on Secure VPN. Match the Norton product install date with the expiration date of Surfeasy certificates and delete the duplicates. To find the date of installation for Norton product, do the following:įrom the list of installed programs, find Norton 360 or Norton Secure VPN and check the "installed on" date. If you see multiple SurfEasy entries, delete the old certificates. (Personal, Trusted Root and Intermediate Cert) In the right pane, under the Issued by category, look for the SurfEasy entries.Ĭheck "Surf Easy certificates" are installed in the Local Machine Certificate store. Type the following text, and then press Enter.Įxpand the Personal folder and then click Certificates. If the problem persists, try resetting the network adapter and TCP/IP stack.Ĭheck the root certificates for Secure VPN In the Device Manager window, from the top toolbar, click Action and then click Scan for hardware changes.įollow the on-screen instructions to install WAN Miniport device drivers.Īfter the device driver installation is complete, you can open your Norton device security product and turn on Secure VPN.
Repeat lines 4 to 6 to remove the following drivers:įollow the on-screen instructions and remove the WAN Miniport and TAP drivers. On the Driver tab, click Uninstall or Uninstall Device. If you cannot find WAN Miniport drivers (IKEv2) under Network adapter, from the top menu bar, click View > Show hidden devices. Under Network adapters, double click WAN Miniport drivers (IKEv2) to open driver properties. In the Device Manager window, double-click Network adapters to expand it.
Type in the following text, and then press Enter. Press the Windows + R keys to open the Run dialog box. Uninstall and reinstall WAN Miniport drivers
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